Funeral arrangements are time-sensitive and cannot make mistakes, so we have always "Quick, accurate, followed up by someone"is the core of after-sales service. HK Flowers is one of the few that has 3 full-time customer service team 's flower shop allows customers to receive responses and assistance in a short time.
1. Professional customer service team (3 full-time employees)
We are not outsourcing customer service, nor are we temporary workers. All customer service staff are full-time employees and have received training on funeral processes and funeral parlour operations.. This means you will get:
- Very fast response (usually within 5–30 minutes)
- Accurately check card wording, title and ceremony information
- Emergency situations can be handled immediately, such as changing the time, adding flowers, and changing the name.
2. WhatsApp intelligent customer service system (coming soon)
The new system will make communication faster and more accurate, including:
- Automatically identify query content: flower stands suggestions, card wording suggestions, funeral parlour information
- Automatically create order linksto avoid manual filling errors
- All conversations will be synchronized to the system, making handovers between colleagues faster
3. Dedicated personnel to check order information
Entering the wrong name or title can be very embarrassing at a funeral. Therefore, every order will be handled by customer service Manual verification：
- Is the card wording title correct (suggestions can be provided)
- funeral parlour/whether the church name matches
- Are the vigil or funeral dates consistent?
- Do you need to contact the bereaved family/confirmation
We will email you photos of the flowers after they have been dispatched.
After delivery to the funeral parlour, we will:
- We will email you photos of the flowers after they have been dispatched.
- Shooting position (if required by the bereaved family)
It is convenient for guests who are out of town and unable to view on the spot.
5. Peace of mind protection system
If we encounter special circumstances, we will proactively contact you and handle it in the safest way:
- If the funeral parlour changes time, we will help adjust flower delivery arrangements.
- If the wrong information is sent to the wrong school due to incorrect information, we will immediately remedy the situation.