FAQ

Same-day delivery depends on flower availability, preparation time, destination and payment verification. Send us the date, venue and required arrival time on WhatsApp so our team can check what is possible. Once confirmed, complete payment or submit proof of transfer.

Yes. During our office hours (10:00 - 19:00), customer service staff will generally call or verify your information via WhatsApp within one hour after receiving the order. If you place a same-day order in the evening and do not receive contact from us before 11:00 am the next day, please call our Hong Kong hotline +852 2418 9106 as soon as possible.

If you need to modify any information, please contact us via WhatsApp or call us as soon as possible. It is best to complete the confirmation one day before the flower delivery date. Whether or not the flower materials can be modified will depend on whether the flower materials have been prepared, whether the card paper has been printed, whether the motorcade has set off, and whether the funeral parlour has been arranged.

Since funeral flower stands are tailor-made flower products, once the flowers have been inserted, the paper has been printed or shipped, we are usually unable to arrange cancellations and refunds. If you need to cancel, please contact the staff one day before the flower delivery date or earlier; the actual processing will be confirmed individually according to the production, delivery and payment status.

We accept FPS/HSBC bank transfers, PayMe, Stripe cards and PayPal. Please complete payment by 5:00 PM Hong Kong time on the calendar day before delivery. Upload transfer proof for staff to verify receipt.

Safe. All of our online credit card payment processes are conducted through compliant international payment gateways such as Stripe or PayPal. We will not obtain or retain any of your confidential credit card information.

For company or group orders, an official receipt can be provided; after payment is confirmed, the official receipt can be obtained from the order/receipt page for internal records. If you need invoice, monthly statement or Net-30 payment arrangement, please contact the staff via WhatsApp to confirm the company name, contact person and payment terms before placing the order. Corporate orders that have not been confirmed by staff generally still need to be paid before flowers are produced and delivered, and will not be automatically regarded as monthly settlement or credit period orders; orders with confirmed company terms will be followed up by staff according to relevant arrangements.

No. Group discounts and advance-order offers affect pricing and preparation only; they do not extend the payment deadline. Please complete payment by 5:00 PM Hong Kong time on the calendar day before delivery.

Unless the deceased’s ceremony is a transit ceremony scheduled to take place in the morning or noon, all vigil flower stands will usually be delivered to the memorial hall between 4:00 and 6:00 pm on the day of the funeral.

Yes. You can indicate the specific address and delivery time in the remarks column when filling in the information online. After submitting, please wait for the staff to confirm the day's schedule, route and possible freight charges; after confirming that it can be arranged, follow the payment notification to complete the payment. Please note that the service to outlying islands is currently not available.

Our standard arrangements include free delivery to major funeral parlours. For churches, crematoria, hospitals, other addresses or special time slots, please confirm availability, timing and delivery charges with our team before paying.

Our delivery area covers major funeral parlors in Hong Kong, including Hung Hom Universal Funeral Parlour, International Funeral Parlour, Global Funeral Parlour, Tai Wai Po Fook Memorial Hall, Diamond Hill Funeral Parlour, Tai Kok Tsui Kowloon Funeral Parlour and North Point Hong Kong Funeral Home.

You can visit our Funeral/Vigil Schedule Search page and enter the date or name of the deceased to narrow the scope. Please note that these data are for reference only, and the specific funeral arrangements will be subject to the announcement of the funeral parlour on the day.

We do not limit the number of names of flower senders. But please note that if the list of flower senders is longer, the font on the card will be reduced accordingly. It is generally recommended that a family or a company department send one flower stand together, so that the layout will be clearer and more beautiful.

In step 2 of checkout, use the “Sender names and card wording” field to paste your sender list and any wording you already have. You do not need to repeat it for each arrangement. If it is not ready, you can skip this step, add it later or contact our team on WhatsApp.

The "tribute message" of funeral flower stands is the name and title of the deceased (for example: Mr. If you are not sure about the specific relationship title with the deceased, please refer to our title relationship comparison table, or fill in your relationship in the relationship column when placing an order, and we will adjust it to a proper format for you before shipping.

Title format is very important in funeral etiquette. Before we make flower stands, our senior customer service specialists will check the card wording one by one. If we find that the relationship does not match or the wording violates traditional etiquette, we will proactively contact you to make corrections to ensure there are no errors.

Our production department will usually send the formatted card wording electronic card format to you via email or WhatsApp before noon the day before flower delivery. Please confirm it as soon as possible after receiving it so that we can print it.

We will email you photos of the flowers after they have been dispatched.

Choose a flower arrangement and add it to your cart. Checkout has two steps: first enter your contact and delivery details, then add the sender, relationship and card wording. Everything in step 2 is optional: you can skip it and add the details later. After you place the order, our team will contact you by phone or WhatsApp to check the details.

We guarantee that the actual items delivered to the mourning hall will generally match the photos on the website in terms of flower types, color tone and overall texture. Since flowers are natural products and are affected by seasonal supply, individual flower arrangements may be slightly adjusted, but the main flower materials and overall texture will definitely maintain consistent high quality.

We promise that all flowers will be freshly purchased on the same day and inserted on site, and we will never use or reuse recycled old flowers from the funeral hall. This is the cornerstone of integrity that has earned us the trust of our customers over the past ten years since our opening.

Yes. HK Flowers provides convenient flower ordering services to Chinese overseas all year round. You can refer to our overseas ordering page to select flowers directly online and pay by credit card. We will email you photos of the flowers after they have been dispatched.

Yes. Our physical store is located at G/F, No. 173, Baoqili Street, Hung Hom, Kowloon (Hung Hom flower stands). We have been providing funeral and funeral floral arrangements to all Hong Kong citizens and overseas compatriots for more than 18 years and have a good reputation.

Yes. Buddhist and Taoist ceremonies usually use solemn and elegant Chinese flower stands; while Christian and Catholic ceremonies often use Western-style wreaths or flower baskets, and the elegies often use "the Lord is in peace" or "the Lord is in peace". During production, we will select the most suitable floral paper, decoration and font style according to the deceased's religious beliefs.

According to Guangdong tradition, if the deceased is 80 years old or above (commonly known as "laughing mourning"), in addition to white flower stands and fonts, pink, red or brighter flowers can be appropriately added to show respect and remembrance of the deceased's good fortune and longevity.