Production will be arranged after payment is made
Payment verification is required before production and delivery. Please complete payment by 5:00 PM Hong Kong time on the calendar day before delivery.
HK Flowers HK-Flowers.com
Serving Hong Kong Since 2007
Ordering and Service Terms
Order terms, changes and refund arrangements
To ensure that funeral flowers are delivered solemnly, appropriately and on time, please read the following service and refund terms carefully before ordering. Submitting an order and making payment constitutes your agreement to this arrangement.
The key points of terms can be seen clearly at a glance
Changes require early notification
If you need to modify the deceased's name, room number, date or card wording, please contact us before making and shipping.
Refunds will be processed based on production status
Once flowers are prepared or sent, they usually cannot be canceled; situations where production has not started will be handled based on the actual situation.
Information is only used for order follow-up
Contact information is only used for verification, payment, production and flower delivery arrangements, and will not be displayed publicly.
Basic process from ordering to flower delivery
1
Submit information
Guests fill in contact, funeral parlour, auditorium, date and card wording information.
2
Staff verification
If the information is incomplete or inconsistent, staff will contact you first for confirmation.
3
Payment confirmation
Please complete payment by 5:00 PM Hong Kong time on the calendar day before delivery. Flower materials and printing are arranged after staff verify payment.
4
Make and send flowers
flower stands are produced and delivered according to arrangement, and photos can be recorded.
Please confirm before ordering
Please check the information before ordering
- Please carefully check the deceased’s name, enshrinement date, funeral parlour, and auditorium room number to avoid failure to deliver due to incorrect information.
Payment and Arrangement for Production
- Please complete payment by 5:00 PM Hong Kong time on the calendar day before delivery. For bank transfers, FPS or PayMe, also upload proof for staff verification. Production and delivery are arranged after payment confirmation.
- If the payment is not completed by the payment deadline or the proof of payment cannot be verified, the order may be suspended, delayed or canceled; if there are special circumstances, or payment arrangements such as company monthly statements/Net-30 have been confirmed by the staff, please contact the staff via WhatsApp first to confirm the processing method.
- Group or bulk order discounts, order cutoffs 5 days in advance or price arrangements only affect discounts, flower preparation or production schedules, and are not equivalent to the payment deadline.
Change order information
- If you need to modify the deceased's name, card wording, venue or date, please contact the staff as soon as possible. It is best to complete the confirmation one day before the flower delivery date.
- If the flower materials have been prepared, the jammed paper has been printed, or the convoy has set off, whether the actual modification can be made needs to be confirmed by the staff based on the situation.
Order cancellation and refund arrangements
- If you need to cancel your order, please contact us as early as one day before the flower delivery date or earlier. For orders that have not started production, have not been printed, or have not been shipped, refunds or incurred costs will be deducted based on the actual situation.
- If the flower materials have been prepared, the flower stands have been made, the paper has been printed or the delivery has been arranged, cancellation or refund is usually not possible.
Same-day/urgent flower delivery
- For urgent orders on the same day or within 24 hours, please first confirm the flower materials, production time, driving distance and funeral parlour time slot via WhatsApp; after the staff confirms that it can be arranged, please complete the payment or submit proof of payment immediately.
- Please do not assume that the order can be officially produced or shipped without payment or proof of payment being verified.
Supply of flower materials and arrangement of similar styles
- Flowers are natural products and are subject to seasonal availability. If the main flowers are out of stock, we will replace them with the most similar flowers without affecting the overall appearance and solemn texture.
photos confirmed
- We will email you photos of the flowers after they have been dispatched.
Privacy and use of contact information
- The deceased, orderer and recipient/contact information are only used for verification, payment, production and delivery follow-up of this order and will not be displayed on the public page.
- Our live website uses Google Analytics and Google Ads to understand visits and orders. This may involve cookies, browser identifiers, advertising click IDs, transaction IDs, product IDs and order values. We do not send names, telephone numbers, email addresses, details of the deceased, card wording or private payment links as analytics content.
- If your browser enables Global Privacy Control, our Google analytics and advertising tracking will not start.
Contact us / WhatsApp
- If you have any questions, feel free to contact us anytime using the WhatsApp link at the bottom of the page.
Important reminder:
Funeral flower stands are all tailor-made flower products. Once they are inserted or shipped, they cannot be canceled or refunded.
Serving Hong Kong since 2007
Long-term processing of major funeral parlor flower stands, wreaths and flower baskets orders.
Follow up and check with dedicated personnel
Will check the funeral parlour, delivery time, card wording and payment information according to the order.
We will email you photos of the flowers after they have been dispatched.
We will email you photos of the flowers after they have been dispatched.